Privacy Policy
This Privacy Policy explains how LingoHub Academy handles personal data in connection with its website, course inquiries, enrolment steps, small-group language courses, and related online or classroom services in Fantino and online.
Why We Use Data
We use personal data to respond to inquiries, screen starting level, match learners to groups and timetables, confirm course terms, manage enrolment, deliver scheduled lessons and guided practice, record attendance, review progress, process payments, maintain business records, operate the website, support online lesson access, and meet legal or accounting obligations. We may also use data to handle service issues and improve the clarity and reliability of our course administration.
Service Providers and Partners
We may share data with payment processors, communication tools, website hosting providers, online meeting services, and other operational partners that help us run the website, manage bookings, deliver lessons, process payments, or maintain records. These parties are expected to use the data only for the services they provide to us and to protect it appropriately.
Legal Disclosure
We may share personal data with public authorities, regulators, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, investigate fraud or misuse, or support the establishment, exercise, or defence of legal claims.
Subject to applicable law, you may ask to access, correct, update, or delete certain personal data, and you may object to or restrict some processing. You may also request a copy of data you have provided where this is required by law. Some records must be kept for administrative, security, or legal reasons.
To make a privacy request, use the contact details in this policy and describe the data or issue involved. We will review the request and respond within a reasonable period under applicable law. If we need more information to verify the request, we will ask for it before taking action.
Retention periods vary by record type. Inquiry records are kept for a practical period to manage follow-up and service administration. Enrolment, attendance, and payment records are retained for accounting, dispute handling, and compliance purposes. When data is no longer needed, we delete it or anonymize it where appropriate.
The updated version will apply from the date it is posted on the website unless a different effective date is stated. If a change is material, we will take reasonable steps to draw attention to it through the site or another suitable channel.
Data We Collect
We may collect identification and contact details, course inquiry information, level screening responses, enrolment records, timetable preferences, payment-related records, attendance information, lesson participation details, progress review notes, and technical data used to operate the website and online lessons. Where needed for online sessions, we may also process device and connection information that supports access to the service.
How We Collect Data
We receive personal data when you submit a contact form, book a consultation, communicate by phone or email, complete a screening or enrolment step, join scheduled lessons, or take part in progress reviews. We also collect limited technical information automatically when the website or online learning tools are used.
Cookies We Use
Essential cookies help the site function, such as keeping forms secure and maintaining a session. Preference cookies remember basic settings where available. Analytics or performance cookies may be used to understand site use and improve navigation. We do not rely on cookies to collect more information than is needed for these purposes.
Cookie Controls
You can usually block, delete, or restrict cookies through your browser settings. Where the site offers a cookie preference tool, you may use it to manage non-essential cookies. Essential cookies may still be required for basic site operation, form security, and session management.